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You need a solution, and our certified Wilson/ weBoost experts are ready to help. Contact us for a free consultation regarding cell signal boosters and/ or a quote by a certified cell phone signal booster installer. To learn about signal boosters, we recommend starting with our "Frequently Asked Questions" below. If you need a custom solution, please submit custom signal booster design quote (online form) or download its PDF version to fax to us. For other questions, please contact us, or visit our retail store. Se habla español.

Website, Company Name, DBA's:

Cell Phone Signal Booster
Accessory Fulfillment Center, LLC.
AFC-Houston / AFC-LLC.

Retail Store Address: Houston, TX

Phone/Fax: Toll Free 877-786-1105; Local 713-789-5877; Fax 713-789-5898.

Business Hours: Mon-Fri 9:30am to 5:30pm ; Sat 12:00pm to 4:00pm.

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General FAQ's

Everything You Need to Know about Cable

The question we get asked the most is about cable. People need to know which cable is most appropriate for their signal booster. Let us discuss the different types of cable used in weBoost kits.

• RG-174

RG-174 works extremely well in vehicle situations due to its size (3/32") - where versatility is very important. All of our weBoost vehicle booster kits come with RG-174 cable.

• RG-58

RG-58 cable measures 3/16" and is commonly used with our Trucker Antenna series. It is also used with Non Magnetic Option (NMO) antenna mounts.

• RG-6

RG-6 cable is designed for use in homes and installations in small buildings. RG-6 is included in all of our current "Entire Home" and "Small Area to Multi-Room" booster kits. RG-6 cable is identical to standard TV coaxial cable.

• Wilson 400

Typically, Wilson 400 cable is used in industrial or larger area installations. Wilson 400 is an ultra-low-loss coaxial cable, designed to bring greater range to your cell phone amplifier system. Wilson 400 measures 13/32" and is included in all of our Large Home/Large Area booster kits.

Do WeBoost Signal Boosters Improve Both Voice and Data Signals?

Yes, they do! Our boosters amplify all data and voice signals in both the United States and Canada.

Do weBoost Signal Boosters Improve Signals Outside a Vehicle or Building?

WeBoost signal boosters were designed to improve cellular signals inside both buildings and vehicles. It is possible to get some coverage that "spills over" outside your building or vehicle, but this depends on the outside signal strength and the frequency of the signal that’s being boosted.

Can WeBoost Cellular Signal Boosters Be Used in a Boat or Car That Has 12 V DC Power?

Yes, absolutely! All weBoost vehicle signal boosters that require 6V DC power are shipped with a power supply that converts 12V DC to 6V DC. All weBoost signal boosters include a power supply that will provide the correct voltage for its designed application.

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Troubleshooting FAQ's

What Should I Do If I Have No Lights, or Dim Lights, on My Signal Booster?

This may signal one of two things: If you're not seeing any lights on your signal booster it means that the power cord is not providing enough power to your booster. It has stopped working, or alternatively your signal booster is not functioning.

Our suggestion is that you have your power cord tested with a voltmeter to determine if enough power is being provided to your booster. If you don't own a voltmeter, an electronics store will often do this test for free. Do not worry if you have no access to a voltmeter, because we are here to help you. Just email or call for help.

You should see the power requirements listed either on the label of your power cord or on the booster specifications within the install guide. Should your power cord not be providing the listed amount of power/voltage, this tells you that the power cord is not working and a replacement should be purchased. The part number you require for your power cord is listed within your installation guide. On the other hand, if your power cord is providing the appropriate amount of power, this tells you that the booster has probably failed. At this time we suggest you contact our support team to check the status of your booster’s warranty, and we will determine if a replacement booster can be issued.

You have nothing to worry about if you can still receive a boost in your signal but you believe that the lights on your signal booster are dim. Your booster is functioning correctly and you can continue to let it operate. However if you are experiencing a dim light and have also noticed a loss in signal boost, this could be the result of a failing power cord. Your next step should be to test the cord.

Is There a Problem if My Booster Gets Warm or Hot?

It is quite normal for the booster to get warm, and for the cable connections to get hot. However if the booster is getting hot, particularly if it is as hot as the cable connections, please phone support for troubleshooting assistance.

Can You Explain Why My Cell Phone Keeps Losing Its Connection?

Remember that your cell phone is just a radio transceiver, operating behind a sophisticated user interface. Cell phone reception problems can be caused by anything that can interfere with radio frequency signals. Cellular communication operates on a line-of-sight basis; meaning that if you can see the tower then you will probably have a reliable cell signal.

That being said, there are two reasons why cell phones might drop connection:

• The first reason is that you are too far away from the cell tower, meaning that the signal cannot reliably cross the distance to your phone. More likely, though, is that the relatively weak transmitter (your cell phone) is not able to send its signal across the distance to the tower.

• The second reason is that there is something between you and the cell tower that is interfering with the signal. When you're inside your home or other building and your connection drops, it is generally because the signal is being blocked by the materials used in construction of the building. Concrete, stone, brick, radiant barriers, steel, and even the low-emittance metal oxide-coated glass in windows, prevents cell signals from passing through.

It is the same story with your vehicle: If you think about it, you're inside a shell (your vehicle) made with coated safety-glass and metal. It is no wonder the cell signal has trouble getting in! Even when you're outdoors, things like nearby structures, bad weather, trees, hills and other unusual terrain, even dust in the air, can all block signals.

What is the Best Location for Device (or Inside) Antenna Inside a Building?

Generally, the device (inside) antenna(s) are most effective when located in the weakest signal area of the building. The weaker the cell signal is outside the building, the closer the phones must be to the device antenna to be able to receive the boosted signal. This means you should locate the device antenna(s) where the improved indoor signal is most needed.

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Signal Booster FAQ's

Can a Vehicle Signal Booster Be Installed in My Office, Home, or Other Indoor Space?

Yes, it can: However, before installing the booster there are several things you should consider:

• Prior to installing the booster you should take a reading of the signal strength inside the building where the tower antenna, also known as "outside" antenna, will be located. For the booster to work, the signal reading must be stronger than -105dB. If the signal reading is weaker than -105dB it means that this particular configuration will not provide a signal boost. If you want to get your phones' signal strength reading, please visit https://cellphonesignalbooster.us/blog/field-test-mode-an-overview-enabling-it-on-your-phone/.

• Remember that wireless vehicle boosters are specially designed to provide signal coverage to a very limited area, meaning the size of a vehicle's interior.

• Perhaps you have decided to use a cradle booster (Drive 3G-S or 4G-S), so remember that you must leave your phone (which is the hotspot) in the cradle to receive the improved signal boost. The arms of the cradle booster are capable of accommodating a device up to about 3.25 inches wide. Alternatively, you can place devices wider than 3.25 inches in the cradle by removing one of the arms and securing the device in the cradle using a rubber band.

We strongly advise that you get the booster model that will most effectively meet your coverage needs. If you're unsure which model would best suit your situation, please contact us. We are more than happy to help!

Can an Indoor Signal Booster Be Installed in My Vehicle?

The answer to this question is probably not; and there are two reasons for this. The first reason is that it is illegal! FCC regulations have limited the gain (signal boost) on boosters installed in moving vehicles to the maximum of 50 dB. The smallest indoor booster model we have features a 60 dB gain.

The other reason is that it is almost impossible on most vehicles to achieve the Minimum Required Separation Distance between the tower and the device antenna that is required for an indoor booster to operate. When antennas are too close they pick up each other's signals which creates a feedback loop situation known as oscillation. weBoost signal boosters will automatically detect this condition and shut down: Thus preventing damage to the cellular network by oscillation. Should the booster detect oscillation it will cease operating until the condition has been corrected. The only way to correct oscillation is to increase the separation distance between antennas until MRSD has been achieved.

There is one exception! You can install an indoor booster in an RV, providing the booster is only operated when the RV is parked. The MRSD requirements still apply, but because RVs can often be quite large, this allows MRSD to be achieved enabling the booster to operate.

Can the Signal Booster Be Left "on" in the Vehicle?

Yes, it can! Except for the following caveat, all weBoost signal boosters can remain powered on permanently. In some older vehicles the cigarette lighter socket, or DC power outlet from which the booster is powered, continues drawing power even though the ignition is turned off. This means that you could discharge the battery by leaving the signal booster powered on when the vehicle is not running. This is not a problem in late model vehicles because the lighter/outlet is not able to draw power when the vehicle ignition is off.

Therefore, as a precaution we strongly recommend that you verify whether or not your DC power outlet/cigarette lighter socket is powered once the ignition has been turned off. If it does remain powered on when the ignition is off, it is our recommendation that the signal booster be powered from the fuse block through the ignition switch, enabling the signal booster to turn on and off with the vehicle ignition.

weBoost can provide you with an optional hardware kit that will allow you to connect directly to your vehicle’s electrical system.

If I Add a Device Antenna, Can I Use a Direct Connection Signal Booster As a Wireless System?

No, you can’t. Our direct connection machine-to-machine (M2M) signal boosters must be wired directly to a cellular modem. These boosters do not produce sufficient gain to drive a device antenna.

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Antenna FAQ's

What Happens If I Go Through a Car Wash with a WeBoost Mini Magnet Antenna on the Roof of My Vehicle?

Our recommendation is that you always remove the magnet mount antenna before washing your vehicle. Before removing the antenna from the roof it is our suggestion that you power down the booster. You can then place the antenna on the seat and avoid any possibility of a feedback loop condition that can arise when two antennas are too close together. Then, when you're ready, you can replace the antenna on the roof, power the booster, and you're ready to go.

Is It Okay to Hold My Yagi Antenna to Point It in Different Directions Whilst Tuning It to a Cell Tower?

This is something you should definitely NOT do! When you touch or hold an antenna with exposed metal services, your body will distort the signal, thus altering the antenna's performance. When it comes to Yagi antennas, weBoost recommends that antenna be temporarily mounted so you can point it in certain directions whilst searching for the source of the strongest signal. It is very important that you are not in contact with the antenna when taking a signal strength reading because this can produce inaccurate readings. This would then lead to less than optimal antenna positioning. Your booster system's performance may therefore, be degraded.

Can an Antenna Be Installed Upside down?

Yes, it can! An omni-directional antenna can be installed upside-down without affecting its performance, because this type of antenna is capable of pulling in signals from any direction. The signal pattern for the omni-directional antenna works well providing the antenna is vertical. This means it must be pointing straight up or down. However, if they are mounted at an angle, or sideways, they lose much of their effectiveness.

Please note that this answer applies only to omni-directional antennas: For directional antenna to be effective, they must be aimed in a specific direction.

Can Outside (Tower Side) Antenna Be Located in Attic?

This question has a rather complicated answer. Even though you can place the outside antenna in your attic, it might not be a good location. You must consider two things before locating the antenna in your attic:

• Can the outside antenna (tower) meet the Required Minimum Separation Distance from the inside antenna (device)? The RMSD must always be observed. Will there be sufficient distance between the antennas?

Tip: See comments on antenna separation distance: You can combine horizontal and vertical separation distances to meet the RMSD.

• Do you know the signal strength in your attic? We quite often see signal strength readings from attics that are as weak as readings from other parts of the home. Locating the tower antenna in a weak signal area can defeat the purpose of installing a cell phone signal booster. You must have a strong signal in the attic for this to become a beneficial location for the tower antenna.

Ideally, the tower antenna should be located outside your home for optimal system performance.

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Questions? Call us for a FREE product recommendation or try our automated Cell Phone Signal Booster Selector Tool. Need a cell phone booster installer? We offer installation services by a certified installing team that installs boosters nationwide across USA and Canada. Submit location details for cell phone signal booster system design & installation quote to have your amplifier kit installed by professionals.

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© 2022 Cell Phone Signal Booster. | Retail Storefront Address: Accessory Fulfillment Center, LLC., Houston, TX. | AFC LLC. is an authorized reseller of Wilson Electronics, LLC. brands weBoost & Wilson-Pro. |