Level 1 Training
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Welcome to the Level 1 Basic Training on the Pro Series business boosters. Please print out the slides from the link provided above the video. There is a ten question open book test you will need to pass before proceeding to Level 2 (link provided above the video).Wilson Certified Installer Level 1 Training:
Wilson Electronics pioneered cellular signal boosters about fifteen years ago and is now the leading manufacturer of cellular signal boosters. In fact, Wilson and its subsidiary weBoost control over 75% of the market in the US, Canada and Latin America. They employ over 250 people at the production facility in St. George, Utah, USA. Yes, that's right. Being US manufacturer with over 40 plus years of company history, Wilson Electronics has built CB antennas, satellite dishes, two way radios and some other products related to communications.
Now because they have been so successful with cellular signal boosters, those are the only products they now build. It was a great honour that Verizon Wireless chose to partner with Wilson/weBoost to approach the FCC to request that new rules be written about the manufacture and sale of cell phone signal boosters. Wilson holds multiple patents on cell boosters and no one in this industry builds a better booster. The fact that Verizon recognized their high quality approach to building boosters and their patented technology aimed at protecting their network speaks volumes about Wilson Electronics. They don't just sell signal boosters, they stand behind them, from their free technical support available seven days a week, to their three year warranty. Wilson is head and shoulders above the competition.
Cell signal is now considered an essential service. In fact, it is referred to as the fourth utility among electricity, water and Internet. As you well know, many of our customers suffer from poor cell signal inside their homes and offices and especially customers who have newer energy efficient buildings.
The primary reason for poor signal inside a structure is signal blockage due to building materials. Any materials that improve energy efficiency by blocking UV heat gain will tend to block cell signal. These include radiant barrier liners, glass, metal or tile roofs, etc. Heavy construction found in commercial space also blocks signal. In addition, many areas of the country have challenging terrain or foliage issues to overcome and distance from a tower can also contribute to the problem.
Wilson cell phone signal boosters solve the problem of blocked or weak signal and provides great benefits too. In addition to the obvious benefits of bringing cell signal into dead spaces and eliminating dropped calls, the occupants will get the fastest possible data speeds available and a longer battery life for all of their cellular devices. Another side benefit is that cellular devices will transmit at lower output power levels, thus reducing RF radiation from the divide. There is no need for internet, like some provider based solutions and there is no additional fee, contract or subscription. Pairing your phone with the system is also not required. Our boosters work with all carriers and multiple simultaneous users. They even support a better connection with an alarm panel. On top of all these great benefits, when you power a Wilson Cellular Booster through an uninterruptible power supply, the booster will continue to work even when the power goes out. All in all, some really great benefits and selling points for a booster system.
Let's take a look at how a cell booster works. A cellular booster is really a three part system, which amplifies whatever cell signal it can pick up. The first component in the system is a high gain outside antenna, which sends to, and receives from, the cell tower. It is a much higher gain antenna than the tiny antenna inside a cell phone. An outside antenna is connected to the booster or amplifier with coax cable, generally RG-11 or RG-6. The booster adds gain and power to the signal and is the only powered part of the system. It should be mounted indoors and protected from excessive heat or cold as well as moisture. The final component is the inside antenna, which communicates with the cellular devices inside the building. The inside antenna is also connected to the booster with coax cable. Depending on installation needs and available outside cell signal, the Wilson Cellular Booster system can be expanded by adding more inside antennas. Wilson Tech Support can assist with system designs requiring multiple inside antennas.
Before you begin your installation, you will need to locate the strongest signal outside the building so that you can provide the best coverage area inside for your customer. This is best done by using a Wilson Electronic Signal Meter, which is capable of reading signal strength for all carriers. Alternately, you can use an app on your SmartPhone to obtain signal readings. This method does have limitations though because you will only know the signal for the associated carrier. You will not be alerted to potential overload signals that may be present on other carrier frequencies. Because our boosters are wide band devices, they are affected by all cell signals, not just the one you might be trying to boost. If you don't have access to a signal meter, we suggest advanced signal status for Android and field tester for iPhone. Both are free and available from your app source. To learn more about the Wilson Signal Meter, contact us.
Cellular signal is measured in decibel milliwatts or dBm. A normal cell signal will range from the low -60s, which is very strong to the -90s, which is pretty weak. Calls will begin to drop at -95 dB and weaker. Take a look at the scale. The more negative the number or the further from zero, the weaker the signal. Also note that every 3 dB you gain or lose will either double or have the power. Adding six dB of gain to your system will double the coverage area.
There are two potential problems that can occur during installation. These issues are not common, but it's good to be aware of any "got you's". The first called oscillation can happen if an inside antenna and an outside antenna can talk to each other. This issue is indicated by a red light on the booster and OSC off showing on the LCD display of the booster. There are several lighting combinations possible on pro boosters, but if you get a solid red light on the booster you will need to separate or isolate your inside and outside antennas from one another. Tech Support can assist you if you have this issue.
The second issue that can occur is called overload. Overload is too strong a signal coming in to an outside antenna from the tower. This fault is indicated by a solid orange light on the amplifier and is solved by pointing the outside antenna away from the source of the overload. Again, Tech Support can assist you if you have difficulty. Please read the instruction manual for a complete description of light combination, what they mean and how to correct them.
An outside antenna we provide with our kit is called a wide band directional antenna. It is a log periodic antenna, which is highly directional and has good isolation front to back. It adds about 9 dB of gain and should always be mounted on the side of the building where the strongest cell signal is detected and should be aimed away from the building and towards the strongest cell signal. The booster or amplifier comes in three different gain levels depending on how much boost is needed. The Pro 60dB, 65dB and 70dB. Make sure to choose a place for the booster that is not too far from the outside antenna. Generally within a 50 feet cable run that does not get too hot or too cold. An electronics or rack room is preferred. The inside antenna is a panel directional antenna which can cover 4,000 to 5,000 square feet when adequate outside signal is present. It's high gain, about 7dB and has a wide beam width, which gives it very good coverage characteristics. Panel antennas can be mounted on or behind the ceiling or wall and both antennas include mounting hardware.
The Wilson Pro is a 5 band 3G and 4G booster, which is sold only to professional installers. It is now available in 70dB gain level. There are four models available: Pro 70 (50 Ohm), Pro 70 (75 Ohm), Pro 70 Plus (50 Ohm), Pro 70 Plus (75 Ohm). We used to carry Pro 60 and Pro 65 versions but the Pro 70 was the most powerful and popular booster providing 70 dB of gain. Therefore we have phased out the Pro 60 and Pro 65 models.
Wilson Pro 70 significantly improves 3G, 4G LTE cellular data for all carriers.Designed to be installed in a home, office space or large area, with up to 70 dB gain. Eliminate poor battery life, dropped calls and slow cellular data with a Wilson Pro 70. Designed to provide maximum coverage for luxury homes, large commercial retail or any other application needing better cell signal, the Pro 70 Plus signal booster significantly amplifies cellular signals for all carriers with up to 70 dB of gain, resulting in reliable 3G, 4G LTE cell coverage.
All boosters are 100% self optimizing and easy to install. In our Level 2 training, you will learn how to calculate a system's capacity to make it easier to select the right gain for the job. The Pro 70 can reduce its gain automatically by up to 30 dB. So if you're looking for a one size fits all booster, the Pro 70 is it. Choosing 50 Ohm or 75 Ohm version does not make much difference except that the cables being used would need to be those of the same type (Ohm level 50 or 75 depending on the Ohm version of the booster chosen. For example, if there is already 75 Ohm cabling in place that needs to be used, 75 Ohm version booster will be chosen for the task.
The boosters have a power light that changes color to indicate operational state accompanied by an LCD screen to show you what's happening on each of its five channels. Pro Booster kits include two 50ft lengths of RG11 coax, a 2ft length and a lightening surge suppressor. Coax cable is the main source of loss in a booster system, so it is important to keep cable runs as short as possible. RG11 is preferred over RG6 because it has lower loss, 6dB/100' versus 10dB/100' for RG6. RG6 is usually suitable if outside signal is adequate. It is generally better than -70 dBm.
Let's review installation best practices. Of course, please read the installation manual completely before beginning your first install. Starting with outside antenna, find the side of the building with the strongest cell signal outside and mount external antenna on that side of the building. Make sure that antenna is aimed away from the building to help minimize the possibility of oscillation. If you're doing a custom installation and running your own cable, use good quality cable and keep your cable runs as short as possible to minimize loss in the system. Before you finalize your outside antenna placement, make sure you will not have an overload. Near by towers of other carriers can cause overload because multiple carriers operate on the same band. Pro Boosters cover a wide range of transmission bands so an overload for one carrier can affect any carrier sharing that band.
A soft installation can alert you to this issue before you commit to a location. Simply clamp the outside antenna in the approximate location you intend to mount it. Run the coax in through a door or a window, connect up the system, place the inside antenna in the intended location and power up the system. If you are going to have any problems, they will show up here. Remember each panel antenna can cover up to a maximum of 5,000 square feet. Coverage will be less in areas where interior walls prevent signal propagation.
On May 1, 2014 the FCC introduced new rules for cellular signal boosters. These rules were needed because low quality boosters were interfering with cellular networks. All Wilson Boosters are approved by the FCC and carry the required yellow and white label. The FCC now requires all boosters to be supplied as complete kits to meet the new requirements. In addition to the new specifications required, the carriers also require end users to register their boosters. The registration links are provided at a link below each product at this website. Make sure to supply your customers with the serial number and model number of the booster you install.
Thank you for reading this presentation. When you're ready, go to the link provided above the video above and take your test. Remember, it's an open book test so make sure you have a printout of the slides and above written discussion. After you pass your exam, you will be granted to Wilson Electronic's Level 2 training, which goes into more detail about how to plan and deploy a system. Once you pass your Level 2 class, you will be considered a Wilson certified installer and your business will be eligible for listing in Wilson's certified installer locator, which will start generating leads for you right away.
Good luck and welcome to Wilson Electronics, a great new source of revenue for your business.