Our No-Hassle 60 Days Money-Back Guarantee
Cell Phone Signal Booster offers industry-leading 60 days REFUND policy (excluding shipping costs, if any). Customers may return items within 60 days of delivery for a full refund (excluding initial and/or return shipping charges). If purchased from us, we accept weBoost or Wilson Electronics cell phone signal booster returns in person at our warehouse in Houston, Texas so you don't have to pay the return shipping cost.
All refunds are remitted to the original credit card that was used to process the order. A full refund will be issued provided that the return is received within the return window. We do not charge restocking fees. However, the return shipping cost cannot be refunded because it is an incurred expense which we cannot recover. For your protection against shipping loss or damage, we highly recommend adding full insurance and tracking to return shipments. Most qualified returns will be processed within two weeks from the receipt date. If returning by a shipping carrier within 60 days of purchase date, here is our complete shipping address with zip code:
Cell Phone Signal Booster, AFC-Houston (Returns). 7800 Harwin Drive A-2, Houston, Texas 77036. Phone: 1(800)501-3153
If product(s) need to be returned under 2 years manufacturer's warranty exchange program after sixty days of purchase date:
Warranty claims after the first 60 days are governed by weBoost & WilsonPro's limited manufacturer's warranty. Assistance regarding it will be provided directly by the manufacturer, weBoost or WilsonPro. weBoost's warranty against material and craftsmanship defects of signal booster products is an industry-leading 24 months (2 years). WilsonPro's is an industry-leading 36 months (3 years). If a warranted item is deemed defective, weBoost or Wilson Pro will repair or replace it for free.
All warranty returns require a dated proof of purchase and RMA# provided during the warranty consultation call to them at 1-866-294-1660. Please note that abused, damaged, incomplete, or any return sent without RMA will not be accepted for returns, exchanges, or warranty claims by weBoost. You may read our blog post about warranties that provides answers to a few FAQ's. Most qualified warranty claims will be processed in 10-15 business days from receipt of product(s) by Wilson Electronics, the manufacturer.
Cell Phone Signal Booster Upgrade & Exchange Program.
If you have an old cell phone signal booster that no longer works for you, we offer a cell phone signal booster upgrade and exchange program. Contact us and we will offer an approximate dollar value for your equipment based on its recycle value for refurbishment. If acceptable, simply send us your old cellular booster amplifier kit (main unit most important - Peripheral parts such as cables, antennas, and connectors not very important) to the address shown above. Upon receipt, we will contact you for purchasing a new cell phone amplifier kit at the heavily discounted price off the cost of any new 4G LTE cell phone booster (discount value based on inspection of physcal unit). The discount will mainly be based on the manufacturer, model, and condition of your outdated old signal amplifier and parts sent.
Cell amplifiers to be exchanged or recycled do not have to be purchased from us. It does not matter when it was purchased so it is okay if it was purchased many years ago. Recycling of amplifiers also enables us to accept cell boosters that are not manufactured by weBoost or Wilson Electronics. They can be made by any manufacturer such as zBoost, SureCall, HiBoost, Uniden, SmoothTalker, Shakespeare, or Cel-Fi. If any amplifier part is later deemed not recyclable per our technicians, we will dispose them in an environmentally friendly manner. Despite this possibility, you can enjoy the new amplifier at offered discounted cost.
Please contact us if you have more questions and need more details. Thank you for your consideration of participating in our cell phone signal booster recycle & buy-back program to promote green economy and reduce environmental pollution.
Above stated information summarizes our Return, Exchange, Buy-Back, and Recycle Policies. We offer 60 Days Money-Back Return Policy Guarantee, for cell phone signal boosters purchased from us.